General terms and conditions
The following general terms and conditions apply to all orders and deliveries agreed between Z1label and the customer via the internet in our online shop www.z1label.com
2. Conclusion of the contract, prices and shipping costs
The offers in our online shop www.z1label.com are subject to change at any time. A binding purchase contract exists only once your online order has been confirmed via email. All prices include VAT and exclude shipping costs.
3. Payment conditions
We accept pre-payment, cash on delivery or offsetting with legally valid claims or claims against ACS that are recognized by ACS. Goods remain our property until paid in full.
4. Warranty, liability
The following warranty periods apply: If the purchased item is a used item and the buyer a consumer, then the warranty period is one year. If the buyer is a company, legal person, or special entity under public law and the purchased item is a newly produced item, then the warranty period is one year. If the buyer is a company, legal person, or special entity under public law and the purchased item is a used item, then a warranty period is excluded. The legally required warranty period of two years applies in all other cases.
5. Information about returning batteries
Many devices are delivered with single use batteries or rechargeable batteries. As a distributor of batteries, Art. 12 of the Battery Ordinance requires us to inform you of the following: you are legally obligated to return batteries after use. It is not permitted to dispose of batteries in household waste. Batteries can be returned to us or disposed of at battery collection points in retail locations near you or in municipal waste collection areas free of charge. If returning batteries to us, please ensure to pay sufficient postage and send to the following address: ACS & EL Computer UG (Limited Liability), Endelerkamp 15, 45481 Mülheim a.d Ruhr, Germany. Batteries containing hazardous substances carry a warning symbol in showing a crossed out waste bin along with the chemical symbol of the substance, e.g. “Cd” for cadmium, “Pb” for lead, “Hg” for mercury. This information can also be found in the accompanying materials received with your order or in the manufacturer’s operating instructions. Further information can be found in the Battery Ordinance itself at http://bundesrecht.juris.de/battv/index.html
6. Severability clause, place of fulfilment, jurisdiction
Contract with merchants, legal persons and special public entities, the law of the Federal Republic of Germany applies exclusively. Place of fulfilment for delivery and payment as well as jurisdiction is the location of our company headquarters in Mülheim an der Ruhr, Germany.
7. Retention of title; offsetting; right of retention
(1) If you are a consumer, we retain ownership of the item until the invoiced amount has been paid in full. If you are a business or self-employed, a legal person or special entity according to public law, we retain ownership of the item until all outstanding amounts relating to the business relationship have been settled. Corresponding securities may be transferred to third parties.
(2) Offsetting is only permitted where your claims have been legally established or where such claims are not disputed and are accepted by us. Further, you have a right of retention only if and insofar as your counterclaim is based on the same contractual relationship.
8. Right of withdrawal
You can exercise your right to withdraw from the contract for any reason within fourteen days in writing (e.g. letter, fax, email) or, if you have already received the item, by returning it to us. The withdrawal period starts upon receipt of this written notification but not earlier than receipt of the goods by the recipient; in the case of repeat deliveries of the same goods, the period starts no earlier than the date on which the first partial delivery is received and not before we meet our obligations to provide information according art. 246 section 2 with section 1 (para. 1 and 2) of the Introductory Act to the German Civil Code as well as our obligations under art. section 312g (1)(1) German Civil Code along with art. 246 section 3 of the Introductory Act to the German Civil Code. Informing us of your withdrawal or returning the item within the withdrawal period suffices to exercise this right.
Send your notice of withdrawal to:
ZifferEins GmbH & Co. KG
or by email to:
After exercising your right of withdrawal: In the event of a valid withdrawal, both parties must return payments and goods to the other along with any benefits (e.g. interest). If you are unable to return the goods or benefits gained (e.g. benefits gained from the use of the item) in full or in part, or if they are returned in worse condition than delivered, then you are liable to pay compensation in relation to the loss of value. If the item is in worse condition than delivered and where benefits were gained from its use, you must only pay compensation insofar as the benefits gained or the worsened condition are a direct result of use of the item beyond testing its properties and functionality. “Testing the properties and functionality” refers to testing and trying out the goods as would be possible and normal in a retail business. Items that can be sent by post are to be returned to us at our risk. You must assume the costs of the returning the item if the delivered goods were as ordered and where the price of shipping does not exceed 40 euros or, in the case of items with higher prices, you have not paid in full or made a contractually agreed partial payment at the time of the withdrawal. In all other instances, goods can be returned free of charge. Items that cannot be send by post will be collected from you. Obligations to refund payments must be met within 30 days. This period begins on the date that you send us your notice of withdrawal or we receive the item back.
End of information on the right of withdrawal.
You are entitled to your right of withdrawal insofar as no other agreement has been made in this regard and where the distance selling contracts do not relate to the delivery of audio or video recording or software where the data storage media on which such is supplied have been unsealed.
9. Cost of returning goods after withdrawal
In the event of a withdrawal, the customer will incur the costs of the returning the item if the delivered goods were as ordered and where the price of shipping does not exceed 40 euros or, in the case of items with higher prices, you have not paid in full or made a contractually agreed partial payment at the time of the withdrawal. In all other instances, goods can be returned free of charge.
10. Exclusion of the right of return for businesses
The right of withdrawal in line with point 8 does not apply where the purchase is made for business purposes by a tradesperson or self-employed person.